Answers to the questions we hear most often. Need something specific? Call 1300 125 145.
Alarmify is backed by Blu Sky Security, a local South Australian security company based in Keswick. Alarmify focuses on professionally installed smart alarm systems with simple, transparent packages, while Blu Sky Security provides broader security expertise — including custom system design, larger commercial installations, and specialised security services.
Choosing local means faster support, reliable service, and real accountability. Our team lives and works right here, so we understand the needs of South Australian homes and businesses. Benefits include:
Alarm.com is a leading smart-security platform that powers the app, automation, and cloud services behind your Alarmify system — enabling secure remote control, alerts, image capture, smart automation, reports, and backup connectivity.
Our 24/7 A1-grade monitoring control room is located here in Australia, providing fast local response and support.
Yes — all our technicians are fully licensed security installers holding the required South Australian security licences. They are trained, accredited, and authorised to install and service professional alarm and monitoring systems.
Your upfront payment is processed online at checkout. After installation and activation, ongoing service fees are billed monthly using your selected payment method. We support Credit/Debit Card (Stripe).
Your ongoing service fees start after installation and activation. Invoices are sent monthly and payments are processed automatically.
Your credit/debit card is charged automatically each month. Stripe securely processes your payments.
If a payment fails, we'll notify you so you can update your billing details, and then attempt to process the payment again. If you need help, please contact our Accounts team.
Email [email protected] and our team will assist you securely.
Yes — request a statement from our Accounts team: [email protected].
Choose a package, check your postcode, select any add-ons, then continue through checkout with your installation and payment details.Alarmify is a professionally installed, locally supported security solution for South Australian homes and small businesses — not DIY. Simply buy online and we'll take care of the rest: installation, configuration, and an easy-to-use smartphone app for effortless control. You can also add A1-Grade 24/7 professional monitoring.
It's designed for reliability with battery backup and a dedicated 4G cellular connection, and backed by a local Adelaide-based team for ongoing support.
Choose a package (Essential, Perimeter, or Verified), add extra sensors if needed, and complete checkout (deposit + service sign-up). Our team will confirm your details, perform any required checks, and book your installation.
We cover Metro and Outer-Metro Adelaide within a 50 km radius of the Adelaide CBD — from Gawler in the north to McLaren Vale in the south. If you're outside these areas, a travel surcharge may apply. Contact us for details.
Lead time is typically 10 business days from order confirmation. You can select an 8–10am or 12–2pm arrival window.
Yes — renters can sign up. Our wireless system is ideal for rentals and can be relocated when you move.
Yes. We use wireless, low-impact mounting and place devices to protect the property without damaging finishes. Your technician will confirm locations onsite.
Absolutely — call or email us and we'll help you choose confidently.
You can cancel your order up to 48 hours before installation and we will refund your full deposit.
After installation, you're covered by our 30-Day Satisfaction Guarantee. If you decide the system isn't right for you within the first 30 days, you can return it for a refund (conditions apply). You can also terminate at any time.
See the Returns, Refund & Warranty Policy for full details.
Yes. If you're not satisfied within 30 days of installation, you can return the system for a refund. A handling fee applies, and all equipment must be returned in good condition and within the required timeframe. Full details are in our Returns, Refund & Warranty Policy.
The app gives you full control of your Alarmify system from anywhere. You can arm/disarm remotely, manage user codes, and receive real-time alerts for alarms. You'll also get event notifications — like when kids arrive home or if your business opens/closes on time. If Image Sensors are added, you can view images for quick verification. It also supports smart automation.
Adding our professional alarm monitoring service connects your system to our A1-Grade Secure Alarm Monitoring Service 24/7. When an alarm triggers, the control room follows your response plan — notifying your emergency contacts, dispatching authorities, or cancelling a false alarm.
While self-monitoring via the app works well for most scenarios, professional monitoring ensures rapid emergency response even if you miss a notification or are travelling.
Not everyone needs it, so we keep it optional for flexibility. Many customers prefer self-monitoring via the app. That said, professional monitoring is highly recommended — it greatly increases protection with 24/7 control room response.
Yes — you can add professional 24/7 monitoring at any time. Just contact us and we can enable monitoring, set up your emergency contacts, and activate the service remotely.
If you remove it, we require a minimum of three months of active service before cancellation. If you later re-enable monitoring, a reactivation fee may apply.
Perimeter Stay Mode arms door and window sensors while leaving motion sensors off, so you can move freely inside when you're home or asleep. It's ideal for night-time or when you want security without restricting indoor movement.
Smart Arming automates arming and disarming based on your routine. For example, it can automatically arm at bedtime and disarm when you wake up — using schedules or activity patterns to keep your home secure while making daily use effortless.
If your system goes into alarm, several things happen instantly:
If you have Image Sensors, you may also receive verification photos to help you quickly understand what triggered the alarm.
You'll receive an alert immediately. If you've added professional monitoring, the control room can confirm and cancel the alarm (if authorised), helping avoid unnecessary emergency dispatch.
Yes — 24-hour battery backup and dedicated 4G keep the system online during both power and internet outages.
Yes — you can add multiple users with unique codes and permissions, and manage or disable these directly from the app or web portal.
When you sign up with professional monitoring, we'll ask you to complete an Alarm Response Form listing your emergency contacts. If you need to update your details later, simply contact us with your updated information.
We can relocate the system — contact us for a quote and to update your monitoring profile. Our technician will de-install and re-install at the new address (fees apply).
Yes — you can add devices at any time. Our systems are fully expandable, so you can grow your setup as your needs change.
If you purchased your Alarmify system upfront, the equipment remains yours after cancellation.
If you're on a 36-Month Payment Plan and cancel before completing the agreement, the equipment must generally be returned to Alarmify unless you're eligible for and choose the applicable buy-out option.
See the Returns, Refund & Warranty Policy and your applicable Critical Information Summary (CIS) for full details.
If you cancel your Alarm.com service or professional monitoring, your alarm system will continue to operate locally.
You may lose access to:
These services can be reactivated at a later date, subject to the service being available and any applicable fees.
Contact our Accounts team at [email protected] and we'll guide you through the appropriate cancellation process.
The available options depend on whether you purchased your system upfront or selected the 36-Month Payment Plan.
All cancellations are handled in accordance with the Terms & Conditions, Critical Information Summary (CIS), and Returns, Refund & Warranty Policy.
Where equipment is returned or removed as part of a cancellation, customers are responsible for any patching, painting or other make-good work required after removal.
Equipment returned under the 30-Day Satisfaction Guarantee or a 36-Month Payment Plan cancellation must be complete and pass inspection in accordance with our Returns, Refund & Warranty Policy.
All packages include a control panel (with 4G LTE, optional Wi-Fi back-up, inbuilt siren, battery backup), stickers, and a mix of motion and/or door/window sensors depending on your choice (Essential / Perimeter / Verified). See more on our packages page and the Critical Information Summary (CIS).
Start with Essential (protection while you're away), Perimeter (adds door sensors for night-time protection), or Verified (image sensors for alarm verification). See our selection guide or call us for a recommendation.
Motion Sensors: Place in entryways, hallways, main living areas, and the master bedroom. Aim for overlapping coverage so an intruder triggers multiple sensors — this reduces false alarms.
Door/Window Sensors: Install on all main access points: front, back, and side doors; ground-floor windows; garage or shed doors; and high-value areas such as a home office. Your technician will fine-tune placement during installation.
For a typical single-storey 3-bedroom home, 2–3 motion sensors provide good basic coverage. Add door/window sensors for perimeter protection, especially for Stay Mode. Visit our buying tool or ask us for guidance.
Yes — our motion sensors are pet-friendly for animals up to approximately 24 kg, provided they are mounted at the correct height. Pet immunity works best when only one pet is in the room at a time.
To minimise false triggers:
If you have large or multiple pets, consider avoiding motion sensors in rooms they access, and using door/window sensors with perimeter arming instead.
Yes — you can extend your system by adding sensors at any time. We'll install and configure them for you, and they'll appear in your app immediately.
The touchscreen control panel — which includes the integrated keypad — is typically desk-mounted near a main entry point. It connects to an existing power outlet using a compact power supply. During installation we select a location that provides strong 4G signal and reliable wireless communication with all sensors.
The panel comes with a dedicated desk-mount stand, giving it a clean, modern appearance. It also provides flexibility — you can easily reposition it, or take it with you if you move. All it requires is access to a standard power outlet.
Yes — we can wall-mount the touchscreen panel upon request. Wall mounting is more complex and incurs an additional charge quoted case-by-case on the day of installation, as the power cable must be run through the wall to a suitable outlet. A licensed electrician may be required if no accessible outlet exists nearby.
An Image Motion Sensor is a motion detector with a built-in still camera. When an alarm triggers, it captures still images (not video) and sends them to your phone for rapid verification or false-alarm cancellation.
Yes — the touchscreen panel includes an inbuilt indoor siren. You can also add a wireless outdoor siren (107 dB) with strobe light, which makes the alarm clearly noticeable to neighbours and passers-by, increasing the chance of a quick response.
While we can't integrate your existing smoke detectors, we do offer wireless smoke detectors that alert you (and the control room, if connected) during an alarm event.
Important: These wireless smoke detectors complement, not replace, the legally required 240V hard-wired smoke alarms in homes. You must keep your existing compliant smoke alarms in place.
Yes — your control panel supports Z-Wave automation for compatible devices managed in the Alarm.com app.
Yes — absolutely. Alarmify uses a dedicated 4G mobile/cellular connection with battery backup, so it keeps working even during internet or power outages. As long as your area has at least two bars of 4G signal on Telstra, Optus, or Vodafone, your system will stay connected.
Alarmify focuses on wireless, professionally installed systems. If you need a hardwired or tailored solution, Blu Sky Security can help with a custom design.
For CCTV, visit Blu Sky Security.
Alarmify offers both an Upfront Purchase option and a 36-Month Payment Plan. The upfront amount depends on the package selected. For current pricing, please refer to the applicable Critical Information Summary (CIS):
Ongoing service fees vary depending on the purchase option selected and the services you choose. Fees may include:
For current pricing, please refer to the applicable Critical Information Summary (CIS).
For customers who purchase their system upfront, ownership transfers upon full payment and installation.
For customers on the 36-Month Payment Plan, ownership transfers after all required payments have been made, or earlier if the applicable buy-out option is exercised.
See the applicable Critical Information Summary (CIS) for details.
For customers who purchase their system upfront, there is no minimum term contract for the equipment purchase.
For customers on the 36-Month Payment Plan:
After the 36-month term, services may continue on a month-to-month basis until cancelled.
Yes.
For customers who purchased their system upfront, any ongoing Alarm.com or monitoring services may be cancelled in accordance with the Terms & Conditions.
For customers on the 36-Month Payment Plan:
See our Returns, Refund & Warranty Policy and applicable CIS for details.
The ongoing service fee covers the cloud-based services that make your system a professionally supported smart alarm, including:
While your alarm can continue to operate locally without these services, app control, notifications, monitoring and other cloud-based features may no longer be available.
Depending on your chosen package and services, additional costs may include:
Customers on the 36-Month Payment Plan may also incur early termination or buy-out costs if the agreement is ended before completion.
See the applicable CIS and Returns, Refund & Warranty Policy for full details.
Whether you purchased your system upfront or obtained ownership through the 36-Month Payment Plan, Alarm.com and professional monitoring services continue until cancelled in accordance with the Terms & Conditions.
You can continue using these services for as long as you wish.
If you cancel the services, your alarm system will continue to operate locally, but cloud-based features, app control, notifications and monitoring may no longer be available.
Yes.
Alarmify offers both:
The best option depends on whether you prefer a lower initial purchase price with monthly payments, or immediate ownership through an upfront purchase.
Please refer to the applicable Critical Information Summary (CIS) for current pricing and terms.
Only you can see your images by default. Our monitoring control room, Alarmify support team, and technical staff cannot view your cameras or images unless you explicitly allow access during an alarm for verification purposes. All data is encrypted, securely stored, and protected through the Alarm.com platform.
Your data and images are stored securely on the Alarm.com cloud platform, using encrypted communication and secure storage. For more details, see Alarm.com's Privacy Policy.
Yes. An adult (18+) must be present. We'll walk you through placement choices and provide training on the app and system before we leave.
Allow up to 2 hours, depending on property size and add-ons.
Sensors are usually mounted using screws for a secure, long-lasting installation. However, we can use low-impact double-sided tape on most surfaces if you prefer a less invasive option.
Important: Tape mounting is less durable and more likely to fail over time. Let your technician know in advance if you prefer this option.
To ensure a smooth installation, please:
Alarmify is professionally installed. We handle setup, configuration, and training to ensure reliability and warranty coverage.
You can reschedule up to 1 business day prior — just contact us and we'll rebook.
Yes — Alarmify is ideal for small commercial spaces. Professional monitoring, multi-user access, an easy-to-use app, automation features, and flexible device coverage make it a great fit. It also works well for businesses with multiple premises — these can be linked together in the same cloud interface and app for easy management.
Yes — you can create individual user codes for staff or contractors, with time-restricted access if needed (e.g., cleaners who only need access one night per week). Manage these through the cloud portal or app.
Yes — you can receive open/close notifications, arming/disarming alerts, and detailed activity reports through the cloud portal and app. You can also set up alerts if a store doesn't open on time or is opened at an unusual hour.
Use the Contact Us page to log a support request. In most cases our team can adjust settings or diagnose issues remotely, allowing us to resolve problems faster. If the issue requires on-site attention, we'll arrange for a technician to visit.
12-month standard warranty; 36-month extended warranty if the 18-month maintenance service is completed. See the Returns, Refund & Warranty Policy for full terms and exclusions, and the CIS for maintenance service details.
You should test your system regularly. Under Australian Standards, a professionally installed alarm should be serviced every 12–24 months.
To maintain your extended warranty, book the 18-month maintenance service (around 45 minutes onsite). See the CIS for more information or contact us to book.
Our sensors use standard, easy-to-replace batteries — for example, the Motion Sensor uses 1× CR123A. Typical battery life is around 4–5 years, depending on the device and how often it activates.
You'll receive a notification through the app. Simply replace the battery, and the notification will clear automatically. If you need help, contact us — we can remotely confirm the device is back online.